Sales Administrator

Job Overview

An excellent opportunity for someone to join and support a busy internal sales team. The successful candidate will have great attention to detail and excellent customer service skills and will provide support to internal and external sales representatives. 

Key Responsibilities

• Provide administration support to ensure successful conclusion of all sales related activity by:

• carrying out all functions relevant to the customer sales relationship
• receiving and progressing to conclusion customer sales enquiries and orders

• Build effective relationships with and provide excellent customer service to external customers and suppliers.

• Build effective relationships with other team members and colleagues.

• Advise customers of company products and services.

• Price customer orders and advise the customer of goods availability.

• Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

• Reconciliation of order versus invoice differences.

• Regularly review and update overdue customer orders.

• Expedite supplier order delivery.

• Keep the customer informed of expected delivery date and advise of any changes.

• Communicate as necessary with customers and suppliers and resolve any issues they may have.

• Document, progress and advise those necessary, of customer returns.

• Provide support to other team members as and when required.

Skills and Experience

• Excellent customer service skills.

• Good numeracy and literacy skills.

• Good keyboard skills.

• Ability to respond positively to new challenges and change.

• The ability to work on own initiative and make decisions relevant to the successful outcome and conclusion of all the sales processes.

Benefits

• Accredited Living Wage Employer

• Pension scheme

• Death in Service Scheme

• Employee discount

• Discretionary annual bonus, based on company performance

• Extra holidays after one year