Counter Assistant - Forest & Groundcare

We are currently looking to fill a Counter Sales position within our Forest & Groundcare Division at our Elgin Branch. The successful candidate will demonstrate excellent customer service, develop leads and seek opportunities to present additional products to current customers.

Key Responsibilities

• Ensuring that there is departmental Counter Sales coverage during business hours.
• Organisation and dressing of the showroom.
• Successful conclusion of all sales related activity arising from sales enquiry pick-up.
• Updating product training and skills to maximise the customer options.
• Meeting performance targets when applied.
• Carry out all functions relevant to the customer sales relationship.
• Receive, and progress to conclusion, customer sales enquiries and orders received by telephone and e-mail.
• Advising customers of Company products and services.
• Assist, as directed, external sales staff in customer order process and progress.
• Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
• Regularly review and update overdue customer orders.
• Review OEIO’s weekly.
• Expedite supplier order delivery.
• Complete cycle counts on a rotational basis.
• Communicate as necessary with customers and suppliers and resolve any issues they may have.
• Document, progress and advise those necessary, of customer returns.
• Provide support to other team members as and when required.

Skills and Experience

• Experience of Forest & Groundcare would be preferred but is not essential as full training will be given.
• Previous sales experience is beneficial.
• Excellent numeracy and literacy skills.
• Good keyboard skills.
• Basic knowledge of relevant systems, equipment and processes.
• The ability to negotiate with suppliers and customers.
• Ability to respond positively to new challenges and change.
• The ability to work on their own and make decisions relevant to the successful outcome and conclusion of all the sales processes.

Benefits

Accredited Living Wage Employer

Pension Scheme

Death in Service Benefit

Employee discount

Cycle to Work Scheme

Discretionary annual bonus, based on company performance

Extra holiday after one year