Hire Controller

Be the first point of contact at the hire counter, dealing with all hires to their completion via customer facing, over the phone and email.

Key Responsibilities

• Responsible for initiation and completion of hire contracts in a timely manner.
• Advising customers promptly of any damage charges etc incurred to hire plant and notifying the workshop to complete the repair efficiently to charge accordingly.
• Advise customers on availability of hire equipment requested.
• Assist engineering craftsmen with administration.
• Arrange the dispatch of hire plant.
• Ensure compliance with departmental standard operating procedures (SOP’s).
• Compliance in accordance with the company quality assurance procedures.
• To provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
• To keep the work area clean, tidy and organised.
• To provide support on the stock and system audit programme including performance reports and exception reporting.
• To assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.
• Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
• May be asked work at other MIS depots if required.

Skills and Experience

• Good customer service skills, numeracy and literacy skills, generally at National grade level.
• IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.
• Ability to work under time pressures.
• Able to demonstrate good interpersonal skills.
• Ability to respond positively to new challenges and change.
• Able to demonstrate flexibility to achieve completion of tasks.
• Sound organizational and administrative skills, including managing time effectively.
• Provide excellent customer service.
• The ability to deal confidently with people with clear and effective communication skills both verbally and written.

Benefits

• Pension Scheme
• Death in Service Benefit
• Employee discount
• Staff uniforms
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year