Loading media...

Hire Controller


Job description

Be the first point of contact at the hire counter, dealing with all hires to their completion via customer facing, over the phone and email.

Key Responsibilities

  • Responsible for initiation and completion of hire contracts in a timely manner.
  • Advising customers promptly of any damage charges etc incurred to hire plant and notifying the workshop to complete the repair efficiently to charge accordingly.
  • Advise customers on availability of hire equipment requested.
  • Assist engineering craftsmen with administration.
  • Arrange the dispatch of hire plant.
  • Ensure compliance with departmental standard operating procedures (SOP’s).
  • Compliance in accordance with the company quality assurance procedures.
  • To provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
  • To keep the work area clean, tidy and organised.
  • To provide support on the stock and system audit programme including performance reports and exception reporting.
  • To assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.
  • Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
  • May be asked work at other MIS depots if required.

Skills and Experience

  • Good customer service skills, numeracy and literacy skills, generally at National grade level.
  • IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.
  • Ability to work under time pressures.
  • Able to demonstrate good interpersonal skills.
  • Ability to respond positively to new challenges and change.
  • Able to demonstrate flexibility to achieve completion of tasks.
  • Sound organizational and administrative skills, including managing time effectively.
  • Provide excellent customer service.
  • The ability to deal confidently with people with clear and effective communication skills both verbally and written.


  • Pension Scheme
  • Death in Service Benefit
  • Employee discount
  • Staff uniforms
  • Cycle to work scheme
  • Discretionary annual bonus, based on company performance
  • Extra holiday after one year

Job type