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Administrator – Forest & Groundcare, Servicing and Hire

Inverness

£9.90 per hour

Job description

The candidate will provide office support to either team and will play a key role to the smooth-running of the department. Their duties will include handling telephone calls, dealing face to face with customers, liaising with our In-house technicians.

KEY RESPONSIBILITIES

• Full administration support to the Forest & Groundcare, Servicing and Hire department, including sales administration.

• Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests.

• Deal with routine enquiries from customers, staff and visitors.

• Serving customers within the department.

• Process purchase orders, sales orders and invoices.

• Register, process and maintain departmental warranty claims.

• Book in, create, maintain and complete workshop/hire jobs through to final completion.

• Expediting of purchase orders.

• Handling of customer payments.

REQUIRED SKILLS & EXPERIENCE

• Sound organizational and administrative skills, including managing time effectively.

• Provide excellent customer service.

• The ability to deal confidently with people with clear and effective communication skills both verbally and written.

• Good numeracy skills.

• IT literacy and experience of Microsoft packages with the confidence to learn new systems.

• Attention to detail.

• Proactive, enthusiastic & self-motivated.

• Ability to multitask and prioritise.

• Can work alone under own initiative and within a team.

• Responsible and reliable with a flexible attitude.

• Ability to respond positively to new challenges and change.

Job type
Permanent
Posted
2022-04-20T00:00:00