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Showroom Counter Assistant



Job description

Job Overview

We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

  • Provide excellent customer service.
  • Communicate effectively with customers, internally & externally.
  • Provide a welcoming and friendly environment for customers.
  • Resolve customer queries and complaints in a timely and appropriate manner.
  • Carry out counter sales and complete customer orders.
  • Provide support for other trade counters as required.
  • Assist with showroom security.
  • Display product ranges and equipment.
  • Where applicable, arrange PDIs (pre-delivery inspection) for equipment sold.
  • Work on electronic point of sale system.
  • Replenish showroom shelves, create daily pick-lists and retain high shop-keeping standards.
  • Ensure customers are charged correctly through maintaining accurate shelf edge labels.
  • Maintain cleanliness and presentation levels in the showroom.
  • Careful product handing, storing and security of stock.
  • Ensure all delivery notes are checked against deliveries and discrepancies reported.

Required Skills & Experience

  • Must be able to demonstrate direct customer sales experience.
  • Good numeracy and literacy skills.
  • Anticipate and appreciate customer needs, build relationships to help negotiate future sales and promote account uptake.
  • Capable of working on your own and make successful decisions contributing to a sale.

Company Benefits 

  • Accredited Living Wage Employer
  • Pension Scheme
  • Death in Service Scheme
  • Employee discount
  • Discretionary annual bonus, based on company performance
  • Extra holiday after one year

Job type