Job Overview

The Parts Assistant will be responsible for ensuring the smooth operation of the parts department, supporting workshops, account customers, and the general public. This role requires excellent customer service skills, strong organisational abilities, and a proactive approach to sales and inventory management.

Our Values

Do the Right Thing – act with integrity, fairness, and ownership.

Be the Best – take pride in delivering excellence and continuous improvement.

Customer First – put customers internal and external at the heart of everything we do.

Community Spirit – support and collaborate with colleagues across the branch network.

Future Focus – embrace change, growth, and opportunities to innovate.

Key Responsibilities

• Ensure the efficient operation of the parts department.

• Assist in the provision of a comprehensive parts service to the workshops, general public and account customers.

• Provide support to customers via telephone, e-mail and counter enquiries, including sales order processing.

• Pro-actively sell parts to customers.

• Learn how to operate company computer systems and use efficiently.

• Understand parts inventory control including purchasing, receipt, storage, issue and despatch.

• Identify and resolve stock control issues and liaise with department supervisor and colleagues.

• Stock replenishment.

• Carry out rolling stock checks to ensure stock levels are accurate.

• Provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.

• Work alongside the Hire Controller, learning the hire system and providing cover as required, particularly during lunch breaks and holiday periods.

• Understand the importance of processes and procedures and the need for an organised and tidy work environment.

*May be required to carry out additional tasks which are appropriate to the post.

Required Skills and Experience

• Have good communication and customer service skills when dealing with customers and colleagues.

• Be a good team player.

• Be organised and methodical when approaching tasks.

• Possess good numeracy, literacy and IT skills.