Hire Business Development Manager

Job Overview

We are currently recruiting for a Hire Business Development Manager at our Inverness Branch.

You will be responsible for expanding the Hire business, driving sustainable financial growth through increased sales and forging strong relationships with customers. You will be based in Inverness but will be expected to regularly visit existing and potential customers throughout the Highlands including Orkney, Lewis and Skye.

Key Responsibilities

• Revenue and margin growth for hire flees across all Branches
• Development of people in the hire team

Hire

• Reviewing, developing and implementing a hire strategy to support sales growth, manage cash flow and improve profitability. Hire strategy to follow we hire what we sell.
• Ensure adherence to company hire policy.
• Ensure the Hire Association terms and conditions are adhered to across all branches
• Ensuring hire department customer value proposition is communicated and demonstrated in our dealings with customers.
• Building strong relationships with key suppliers to ensure they are aware of our business objectives and use their knowledge of their products to determine the most wanted hire fleet items. Eg Bobcat, Husqvarna, Stihl, Brendon, etc etc
• Work in conjunction with product managers and branch managers to conduct research to ascertain the best products for customer hiring requirements. Obtain feedback.
• Using company product category analysis look for hire opportunities in our current customer base.
• Working with hire team and marketing team raise awareness and promote hire products internally and externally within the company. Internally to encourage cross selling. Externally, targeted to increase revenues.
• Provide and monitor internal and external sales advisors/representatives with an accurate and timely response to enquiries.
• Regularly research and identify new markets and potential customers for the hire business.
• Advising and setting up training/information sessions on new hire items which may or could be of interest to other divisions customers.
• Assess hire equipment utilisation across all branches. Use information to make decisions to buy and expand, sell or replace.
• In conjunction with hire workshop supervisor review equipment in service regularly to ensure all equipment ready and available for hire.
• Monitor that any additional costs for additional services such as carriage, cleaning, repairs etc are advised to the customer timely.
• Monitor and manage costs of hire department. In particular, staff and repair costs.
• In conjunction with hire team undertaking value for money reviews of existing contracts and arrangements.
• Overseeing and ensuring hire pricing is competitive whilst at the same time maximising

Hire Inventory Control

• Keep a constant check on hire stock levels.
• Work with divisional administrator to ensure rolling stock checks of hire equipment are carried out.
• Manage and approve stock settings to ensure that old stocks are managed out of the business quickly, effectively and at maximum value achievable.
• Ensure that inventory management processes with respect to ordering and purchasing of stocks are effective and monitor system exception reports to ensure timely clearance of issues.

Management

• In conjunction with hire team leaders lead, coach and develop where necessary the Inverness based hire team. You will oversee the hire team in conjunction with the Hire and Service Senior category manager also Working with other senior category managers and branch managers where needed.
• Understand the activities of the hire team to ensure they are fully trained and utilised to maximum effect. Ensure hire team are trained in new hire products.
• Carry out annual performance appraisals, performance management and training needs analysis.
• Take responsibility of all hire functions and develop training sessions for members of staff with hire duties.
• Regular update meetings with Hire and Service senior category manager
• Attend senior management meetings as and when required to report on hire activities.
• Ensure new employees are adequately trained.
• Coordinate company staff to accomplish compliance with MIS policies and procedures. In particular, health and safety.

Skills and Experience

• Ability to work within, lead and contribute to a team –
• Internally: Daily contact in person, with other team members and work colleagues within the business to develop strong working relationships to improve our offering.
• Externally: Contact with Customers, Supplier Reps during the procurement process.
• Ideally possessing suitable background experience in sales and hire environment would be beneficial.
• Be commercially aware.
• Possess excellent communication skills, to assist with negotiation and clarification when working with both suppliers and colleagues (all the time keeping the customer’s needs in mind).
• Have a detailed understanding of inventory control/management skills.
• Have strong analytical and problem-solving skills.
• Possess good attention to detail and be able to spot opportunities in buying.
• Have excellent personal organisation and business administration skills.
• Be a self-motivated individual with the ability to work productively, efficiently and effectively with initiative and drive.
• Have strong interpersonal and leadership skills.
• Possess the willingness to learn, improve and adapt.
• Have relevant IT skills in basic Office applications and a working knowledge of business ERP systems.
• Have a full valid driving licence.
• A prior knowledge of industrial products would be beneficial but not essential.

Company Requirements

• The Company has a health and safety policy which outlines its responsibilities as an employer and the responsibilities of its employees in respect of health and safety, all employees need to be aware of this policy and comply with its content.
• Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager.
• Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, helpful and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner.
• Provide support to other members of staff as and when required.
• Take part in training arranged by the company.

Additional Information

The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business. Be aware of our values.

Company Benefits

• Monday to Friday
• Pension Scheme
• Death in Service Scheme
• Employee discount
• Cycle to Work Scheme
• Discretionary annual bonus, based on company performance
• Extra holiday based on length of service.