Job Overview

We are looking to recruit a Part-Time Credit Control Assistant to join our busy and supportive team. This is a 16 hours per week position, and the successful applicant must be available to work on Fridays.

The ideal candidate will have experience in finance, administration, or customer service, and will be highly organised, methodical, and able to work to deadlines. Strong communication skills and attention to detail are essential.

Our Values

Do the Right Thing – act with integrity, fairness, and ownership.

Be the Best – take pride in delivering excellence and continuous improvement.

Customer First – put customers internal and external at the heart of everything we do.

Community Spirit – support and collaborate with colleagues across the branch network.

Future Focus – embrace change, growth, and opportunities to innovate.

Key Responsibilities

Providing Clerical Support to the Credit Control Team:

• Responding promptly and accurately to customer queries by email and telephone.

• Sending account confirmation and overdue account letters by email and post.

• Taking card payments over the telephone.

• Scanning incoming correspondence.

• Reviewing and Maintaining the accuracy of the customer database.

Debt Collection:

• Collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.

• Reviewing credit-held orders for release or action to bring to terms.

Account Opening:

• Opening new accounts on our customer database. Verifying the details on credit application forms and checking and updating credit worthiness of both new and existing customers using Credit Safe.

Communication:

• Maintain an accurate record of all communications with the customer, for reference of the credit controllers and for use in any legal proceedings.

Report Generation using Excel

Skills and Experience

• Ability to maintain strong relationships with customers and colleagues.

• Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.

• Accurate, efficient and organised with the ability to prioritise tasks as needed.

• Be able to work under pressure and within key financial deadlines.

• A versatile and flexible approach is required and the ability to work within a team.

• A customer orientated view of this role, with good customer service skills, both internal and externally, is essential.

• Proficient in Microsoft Excel and Word.

• Understands the importance of data accuracy and confidentiality.

• The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.

• Demonstrates a desire to learn and develop new skills.

• Ability to respond positively to new challenges and change.