Sales Administrator

Overview

An excellent opportunity for someone to join and support a busy hygiene and catering sales team. The successful candidate will have great attention to detail and excellent customer service skills and will provide support to internal and external sales representatives. 

Key Responsibilities

• Provide administration support to ensure successful conclusion of all sales related activity by:

     - carrying out all functions relevant to the customer sales relationship

     - receiving and progressing to conclusion customer sales enquiries and orders

• Build effective relationships with and provide excellent customer service to external customers and suppliers.

• Build effective relationships with other team members and colleagues.

• Advise customers of company products and services.

• Price customer orders and advise the customer of goods availability.

• Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

• Reconciliation of order versus invoice differences.

• Regularly review and update overdue customer orders.

• Expedite supplier order delivery.

• Keep the customer informed of expected delivery date and advise of any changes.

• Communicate as necessary with customers and suppliers and resolve any issues they may have.

• Document, progress and advise those necessary, of customer returns.

• Provide support to other team members as and when required.

Skills and Experience

• Excellent customer service skills.

• Good knowledge of industrial products and equipment (Desirable).

• Good numeracy and literacy skills.

• Good keyboard skills.

• The ability to negotiate with suppliers and customers.

• Ability to respond positively to new challenges and change.

• The ability to work on own initiative and make decisions relevant to the successful outcome and conclusion of all the sales processes.

Benefits

• Accredited Living Wage Employer

• Pension scheme

• Death in Service Benefit

• Employee discount

• Discretionary annual bonus, based on company performance

• Extra holiday after one year