Team Leader - Forest & Groundcare (Maternity Cover)

Key Responsibilities

• Supervise staff and the tasks carried out within the Workshops, Service, Sales & Hire departments.

• Ensure there is always adequate cover in the department.

• Always be aware of and promote sales growth within the organisation.

• Provide full admin support including Service Warranty, Hire Admin & Job Costing.

• Provide a comprehensive Parts & Admin service within the Workshops/Service & Hire department to achieve timely, accurate information and high-quality output.

• Parts inventory control - including sourcing, receipt, storage, issue and despatch.

• Ensure the security, storage and logging of parts within the Workshops including hazardous materials.

• Liaise with Workshop staff to procure given tasks and compliance with departmental procedures to meet objectives including scheduling, reporting and costing of hours and parts.

• Register, process and maintain departmental warranty claims system.

• Assist customers on parts requirements.

• Ensure compliance with departmental standard operating procedures (SOP’s).

• Ensure Company assets and equipment are in a good state of repair by scheduling repairs or maintenance and maintaining proper records.

• Ensure compliance in accordance with the company quality assurance procedures.

• Provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.

• Keep the work area, tidy and organised.

• Provide support on the stock and system audit programme including performance reports and exception reporting.

• Train others on the workshop/hire operating systems as required.

• Delivery and collections of equipment as required.

Skills and Experience

• Ability to work within and contribute to a team –

 Internally: Daily contact by e-mail, telephone or in person, with other team members and other Company staff.

 Externally: Daily contact with external sources by telephone.

• Excellent organisational and time management skills.

• Excellent people management skills.

• Ability to prioritise own tasks.

• Flexibility.

• Driving licence.

• Customer focussed.

• Very confident in computer search skills.

• Numeracy and literacy skills, generally at standard grade level.

• IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.

• Basic knowledge of relevant systems, equipment and processes.

• Ability to respond positively to new challenges and change.