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Internal Sales

Inverness

Job description

We are currently looking to fill an Internal Sales position for our Inverness Branch. The successful candidate will demonstrate excellent customer services and follow up with customers. You will develop leads and seek opportunities to present additional products to current customers.

KEY RESPONSIBILITIES

  • Successful conclusion of all sales related activity arising from sales enquiry pick-up.
  • Where and when necessary ‘cradle to grave’ order progression.
  • Carry out all functions relevant to the customer sales relationship.
  • Receive, and progress to conclusion, customer sales enquiries, quotations and orders received.
  • Advising customers of Company products and services.
  • Assist, as directed, external sales staff in customer order process and progress.
  • Price customer orders and advise the customer of goods availability.
  • Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
  • Reconciliation of order versus invoice differences.
  • Regularly review and update overdue customer orders.
  • Expedite supplier order delivery.
  • Communicate as necessary with customers and suppliers, resolving any issues they may have.
  • Document, progress and advise those necessary, of customer returns.
  • Provide support to other team members as and when required.
  • Assist with warehouse duties as and when required, this may include serving at trade counter, picking orders, receipting of stock, warehouse housekeeping and delivery of orders to customer premises.

*May be required to carry out additional tasks which are appropriate to the post.

REQUIRED SKILLS & EXPERIENCE

  • Previous sales experience is beneficial but not required.
  • Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, helpful, and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner.
  • The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
  • Ability to respond positively to new challenges and change.
  • Good numeracy knowledge.

Job type
Permanent
Posted
2022-01-13T00:00:00