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Branch Manager


Job description

We are currently recruiting for a Manager to join our team and manage the day-to-day operations within our Kirkwall Branch. Duties will include introducing strategies to improve performance, productivity, and efficiencies, and to attract new customers as well as retaining and growing existing ones. The ability to lead by example and motivate the team to deliver excellent customer service is essential.

Key Responsibilities

  • Ensure that the Showroom is presented in the best way to sell products and services to existing and potential new customers.
  • Establish and maintain customer relationships and handle any queries and complaints in an appropriate manner.
  • Coordinate and oversee the receiving, selling and delivery of stock.
  • Drive sales, control costs and achieve margin growth for the Branch.
  • Ensure regular Stock Takes and Cycle Counts are completed.
  • Develop and implement special sales activities to reduce excessive stockholdings ensuring stock management is controlled.
  • Manage the handling of all monies received and credited in all areas of the branch.
  • Recruit and retain staff members to the team as required.
  • Ensure that all staff receive a detailed induction and subsequent ongoing product and skills training.
  • Set individual objectives to deliver specific targets.
  • Engage with staff through team meetings to communicate new products, service opportunities, customer feedback and business updates.
  • Lead and manage the activities of the team members including appraisals, attendance, performance management and training needs analysis.
  • Engage and communicate with the Senior Branch Manager and the Retail Commercial Director on a regular basis, providing defined management reports and data for presentation at management meetings.
  • Ensure branch compliance in accordance with the company health and safety and quality assurance procedures.
  • Participate in marketing events such as supplier open days and trade shows
  • Ensure security of the Branch.

Skills and Experience

  • Previous experience in a management role is essential, ideally in a retail setting.
  • Be able to motivate and inspire a team to continuously achieve sales targets.
  • Previous experience selling industrial equipment and products would be an advantage.
  • Previous merchandising skills will be beneficial.
  • Must have excellent customer service skills.
  • Must be numerate and literate and possess good IT skills.
  • Must be able to analyse business data and provide detailed sales and costs reports.
  • Be organised, methodical and logical in the approach to all tasks.
  • Must be confident in making decisions relevant to the successful outcome and conclusion of the running of the branch.
  • Able to respond positively to new challenges and change.

On occasions there may be a requirement to attend meetings or training at the Inverness Head Office, therefore the willingness to travel and work from other locations will be necessary. There may be a requirement to carry out additional task relevant to the role.


  • Pension Scheme
  • Death in Service Benefit
  • Employee discount
  • Cycle to work scheme
  • Discretionary annual bonus based on company performance
  • Extra holiday after one year

Job type