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Showroom Counter Assistant - Forest and Groundcare

Elgin

Job description

Job Role

• Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, helpful and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner

• Connect with the customer by being friendly, helpful and knowledgeable and be available to deliver great service

• Resolve customer queries and complaints in a timely and appropriate manner

• Provide support to other trade counters as required

• Finalised orders processed through the electronic point of sale system (EPOS)

• All showroom stock priced, stock coded and date rotated, replenish showroom shelves, create daily pick-lists and retain high level of cleanliness

• Meeting performance targets when applied

• Developing sales of specialist product range and/or equipment

• Document, progress and advise those necessary, of customer returns

• Complete cycle counts on a rotational basis

• Where applicable arrange PDI (pre-delivery inspection) for equipment sold

• To work on an electronic point of sale (EPOS)

• Manage cash and payment systems in accordance with company procedures and policies

• Showroom security

Person Specification

• Undergone recognised product /equipment training and typically has had at least 1 year’s direct customer/counter sales experience selling/using industrial equipment and materials

• Good numeric and literacy skills

• Basic keyboard skills

• Basic knowledge of relevant systems, equipment and processes.

• The ability to negotiate with customers

• Ability to respond positively to new challenges and change

• Understands the importance of data accuracy.

• The ability to work with minimal supervision

Job type
Permanent
Posted
2022-11-11T00:00:00