Hygiene & Catering Manager

Job Purpose

We are seeking a proactive and people-focused Hygiene & Catering Manager to lead and manage the day-to-day operations of our Hygiene & Catering Division. Based in our Inverness office, this role will be responsible for driving team performance, maintaining service excellence, and supporting the Divisional Manager in achieving strategic goals. Candidates with a background in hospitality will bring valuable experience to this fast-paced, customer-focused environment.

Key Responsibilities

Operational Leadership

• Lead the daily operations of the division, ensuring efficient coordination of sales orders, returns, warranties, customer enquiries, and manifests.
• Oversee workflows, allocate tasks, and ensure timely and accurate order fulfilment.
• Champion service excellence, identifying and implementing process improvements.

People Management & Development

• Manage, support and develop a team, setting clear expectations and conducting regular performance reviews.
• Facilitate individual and team growth through coaching, development plans, and feedback.
• Monitor attendance, wellbeing, and conduct, addressing issues proactively in line with policy.
• Build a positive team culture based on respect, inclusion, and collaboration.

Customer & Supplier Relationship Management

• Handle escalated customer issues and enquiries with professionalism and urgency.
• Ensure effective communication with key suppliers to manage stock, orders, and delivery expectations.
• Maintain accurate pricing and stock information, including sourcing of non-stock items when required.

Support to Divisional Manager

• Deputise in meetings and decision-making when required, providing accurate reporting and updates.
• Contribute to divisional planning, team communications, and cross-department collaboration.
• Support the delivery of team KPIs, service standards, and sales targets.

Skills & Experience Required

• Previous experience in a management or supervisory role, ideally within a commercial, operational, or hospitality environment.
• Strong leadership qualities with proven ability to motivate and manage people.
• Excellent organisational and time management skills, with high attention to detail.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Confident user of Microsoft Office, especially Excel; ability to work with data and reports.
• Calm, adaptable, and solution-focused in a fast-paced setting.
• Hospitality experience is beneficial but not essential.

Key Success Measures

• Achievement of service and fulfilment KPI
• High levels of team engagement and performance
• Customer satisfaction and complaint resolution
• Team development, retention, and succession planning
• Contribution to divisional goals and improvements