Apprentice Parts Advisor

Job Overview

We are seeking an Apprentice Parts Advisor to work in our Kirkwall Branch. The successful Candidate will undertake a two-year Vehicle Parts Apprenticeship run by John Deere and ProVQ supported with on the job training.

Key Responsibilities

MacGregor Industrial Supplies sells, services, repairs and hires a wide range of equipment including lawnmowers, chainsaws, ATV’s, Generators and Pressure washers.

The Parts Department plays a key role in supporting all areas of the division and providing an excellent service to customers.

Our Apprentice Parts Advisor will learn and carry out the following key responsibilities:

• Ensure the efficient operation of the parts department.

• Assist in the provision of a comprehensive parts service to the workshops, general public and account customers.

• Provide support to customers via telephone, e-mail and counter enquiries, including sales order processing.

• Pro-actively sell parts to customers.

• Learn how to operate company computer systems and use efficiently.

• Understand parts inventory control including purchasing, receipt, storage, issue and despatch.

• Identify and resolve stock control issues and liaise with department supervisor and colleagues.

• Stock replenishment.

• Carry out rolling stock checks to ensure stock levels are accurate.

• Provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.

• Understand the importance of processes and procedures and the need for an organised and tidy work environment.

Skills and Experience

• Willing to undertake a detailed training programme and commit to attending any relevant training blocks at an external location, which may require travel and staying away for up to 1 week at a time.

• Have good communication and customer service skills when dealing with customers and colleagues.

• Be a good team player.

• Be organised and methodical when approaching tasks.

• Possess good numeracy, literacy and IT skills.

Benefits

• Monday to Friday (Saturdays on Rota if specified)

• Employee discount

• Staff uniforms

• Death in Service Benefit

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year