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Hygiene & Catering Team Leader


Job description

We are currently recruiting a Team Leader for our Hygiene & Catering Department to provide effective guidance in our Inverness Office. The successful candidate will be responsible for supervising and motivating team members.

Key Responsibilities

  • Oversee the day to day running of the Hygiene & Catering Division including pick tickets, credits, returns processes, customer & colleague enquires, warranties and manifests.
  • Delegate tasks and set deadlines, monitoring the completion of these tasks.
  • Identify training needs of the team, providing any necessary support.
  • Monitor Team performance, set clear goals and delegate tasks as necessary.
  • Ensure the successful conclusion of all sales related activity arising from sales enquiry pick-up.
  • Receive, and progress to conclusion, customer sales enquiries, quotations and orders received.
  • Advising customers of Company products and services.
  • Price customer orders and advise the customer of goods availability including non-stock items.
  • Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
  • Reconciliation of order versus invoice differences.
  • Regularly review and update overdue customer orders.
  • Expedite supplier order delivery.
  • Communicate as necessary with customers and suppliers, resolving any issues they may have.
  • Document, progress and advise those necessary, of customer returns.

Skills and Experience

  • Previous experience in a team leader role or similar will be an advantage.
  • Previous sales experience is beneficial but not required.
  • Good knowledge of the Microsoft Suite, proficiency in Excel is desired.
  • Must have high attention to detail.
  • Must be highly organised with excellent time management skills.
  • Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, helpful, and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner.
  • The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
  • Ability to respond positively to new challenges and change.


  • Pension scheme
  • Death in Service Benefit
  • Staff discount
  • Cycle to Work Scheme
  • Discretionary annual bonus, based on company performance
  • Extra holiday after one year

Job type