Internal Sales Executive – Hydraulics

Hours- 37.5

Location - Inverness

At MacGregor Industrial Supplies, we believe great businesses are built on great relationships — with our customers and with each other.

We’re looking for an Internal Sales Executive to join our Hydraulics team in Inverness. This isn’t just about taking orders — it’s about understanding customers, solving problems, and adding real value every day.

If you take pride in doing the right thing, enjoy speaking to customers, and want to be part of a team that genuinely supports each other — this could be the role for you.

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What this role is really about

This role sits at the centre of our customer experience.

You’ll be the person who:

• Builds trust with customers from the very first call

• Takes the time to understand what they actually need (not just what they ask for)

• Spots opportunities to add value, not just sell products

• Keeps customers informed, reassured, and supported throughout their order

Every interaction is a chance to live our values:

• Customer First – making it easy for customers to do business with us

• Do the Right Thing – being honest, reliable, and following through

• Be the Best – always looking to improve how we serve and support

• Community Spirit – working as one team with colleagues and suppliers

• Future Focus – building long-term relationships, not quick wins

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What you’ll be doing

• Handling incoming customer enquiries and turning them into positive outcomes

• Building strong relationships through great conversations, not transactions

• Providing quotes, checking availability, and managing orders end-to-end

• Proactively identifying opportunities to upsell and cross-sell in a meaningful way

• Working closely with Purchasing and suppliers to resolve queries quickly

• Keeping customers updated — especially when things don’t go to plan

• Supporting External Sales with quotes, orders, and customer follow-ups

• Managing returns and keeping systems accurate and up to date

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What we’re looking for

We’re less interested in job titles and more interested in mindset and behaviours.

You’ll thrive in this role if you:

• Enjoy speaking to people and building genuine relationships

• Take ownership and see things through to the end

• Are naturally curious and solutions-focused

• Have experience in sales or customer service (internal sales ideal)

• Are organised and comfortable managing multiple tasks

• Have an interest in hydraulics or engineering (or are keen to learn)

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Why join MIS?

Because this is more than just a job.

• You’ll be part of a supportive, down-to-earth team

• You’ll be trusted to make decisions and take ownership

• You’ll have the opportunity to learn, develop and grow

• You’ll work in a business that is actively building a strong, values-led culture

At MIS, we don’t just talk about our values — we live them every day.

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Interested?

If you’re looking for a role where you can make a difference, build relationships, and be part of something bigger, we’d love to hear from you.