Sales Order Processor - Hygiene & Catering

With eight branches throughout the Highlands and Islands, MacGregor Industrial Supplies provides a unique resource for northern construction, manufacturing and commerce. Our 17 divisions cater for multiple industries and work together to provide a combined expertise which is unrivalled in the north of Scotland.

We are currently recruiting for a Sales Order Processor to join our Hygiene and Catering Sales Division, which supplies a broad range of businesses and industry including hospitality, tourism, food processing factories, hospitals and contract cleaning companies.

Working as part of a team, you will be responsible for ensuring all orders are processed accurately and in a timely manner and providing excellent customer service to our wide and varied customer portfolio. You will need to have a positive can-do attitude and be capable of managing your own time and prioritising your workload in a busy environment.

Key Responsibilities

• Receive and process customer sales enquiries and orders. This will include providing prices to the customer and advising of availability and/or delivery timescales.
• Allocate ordered goods which are in stock or, when necessary, liaise with the buying team to ensure goods are ordered directly from relevant suppliers.
• Ensure that orders are seen through to successful conclusion keeping the customer informed at all times.
• Advise customers of additional products and services available to them with a view to upselling.
• Assist the external sales representatives with their orders, providing delivery updates as required.
• Review outstanding orders on a weekly basis and discuss or escalate any issues with the Team Leader.
• Document customer returns and ensure any issues are resolved quickly and efficiently.
• Provide support to other team members as and when required.
• Keep up to date with product knowledge through on-the-job training and supplier based training.

Skills and Experience

• Experience of working in an industry relevant to the Hygiene and Catering Division would be beneficial.
• Previous experience working in a Sales Order Processing team will be a distinct advantage, but full training relevant to our business and products will be provided.
• Excellent verbal and written communication skills – you must be comfortable liaising both internally and externally and you must be able to manage the customers’ expectations.
• Must have a good knowledge of Microsoft Office and Outlook.
• Will need to be a good problem solver with the ability to come up with solutions suitable for the customer.
• Must be motivated, flexible, organised and capable of managing own workload.
• Must be eligible to work in the UK and live within a commutable distance to our Inverness office.

Benefits

• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Benefit
• Employee discount
• Cycle to Work Scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year