Team Leader

Job Overview

We are seeking a proactive and customer-focused Team Leader to assist in managing our busy Showroom. This role supports the Showroom Manager in daily operations, staff coordination, product merchandising, and delivering outstanding customer service. 

Key Responsibilities

• Assist the Manager with people management, product merchandising, and maintaining the safety and security of the showroom.

• Manage the department in the absence of the Branch Manager.

• Present and sell company products and services to current and potential customers.

• Deliver high presentation standards across displays, ensuring a clean, organized, and professional showroom.

• Provide exceptional customer service, building loyalty and driving repeat business.

• Review, log, and resolve customer complaints promptly and professionally.

• Maintain an accurate stock file and ensure regular stock rotation.

• Ensure price labels are updated in line with pricing and promotions.

• Identify and develop new sales prospects and opportunities.

• Maintain up-to-date product knowledge and contribute to sales training materials.

• Lead and engage the team through daily interaction and Toolbox talks.

• Coach and support team members, helping develop skills and performance.

• Manage cash and payment systems securely and efficiently.

• Assist with the setup of specialist displays and showroom arrangements to promote products.

*May be required to carry out additional tasks which are appropriate to the post.

Skills Experience

• Previous customer service experience is essential.

• Experience in a Team Leader or supervisory role is highly beneficial.

• Excellent communication skills – able to connect with customers in a friendly, helpful, and knowledgeable manner.

• Strong experience resolving customer queries and complaints in a timely and appropriate way.

• Proficiency in numeracy, literacy, and basic IT systems (Microsoft Office, POS/ERP platforms).

• Excellent people management skills with the ability to motivate and guide a team.

• Strong decision-making abilities and the capacity to work under minimal supervision.

• Excellent organizational skills and ability to multitask in a dynamic environment. Knowledge of industrial tools, PPE, safety products, or MRO supplies.

• Previous experience working in a retail or industrial showroom environment.

• Strong attention to detail, particularly in stock accuracy and merchandising standards

Ability to adapt to new challenges and change with a positive and solutions-focused

Benefits

• Accredited Living Wage Employer

• Monday to Friday (Saturdays on Rota if specified)

• Employee discount

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holidays (after one year)