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Job description

The successful candidate will provide office support to the team and will play a key role to the smooth-running of the branch. Duties may include handling customer enquiries via telephone calls, Invoice payments and cashing of tills.


  • Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests.
  • Deal with routine enquiries from customers, staff and visitors.
  • Serving customers within the department.
  • Responsibility for reconciling cash receipts e.g., reconcile till floats.
  • Process purchase orders, sales orders, and invoices.
  • Register, process and maintain departmental warranty claims systems.
  • Full admin support to the workshop/service & hire department including Service Warranty, Hire admin & job costing.
  • The provision of a comprehensive Parts & Admin service within the Workshops/Service & Hire department to achieve timely, accurate information and high-quality output.
  • Liaise with customers regarding status of repair orders & provide notification to customers when items are ready to be paid for and picked up/delivered
  • Liaise with the Department Manager and/or Supervisor in actioning given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.


  • Previous accounting experience is an advantage.
  • Sound organizational and administrative skills, including managing time effectively.
  • Provide excellent customer service.
  • The ability to deal confidently with people with clear and effective communication skills both verbally and written.
  • Good numeracy skills.
  • IT literacy and experience of Microsoft packages with the confidence to learn new systems.
  • Attention to detail.
  • Proactive, enthusiastic & self-motivated.
  • Ability to multitask and prioritise.
  • Can work alone under own initiative and within a team.
  • Responsible and reliable with a flexible attitude.
  • Ability to respond positively to new challenges and change.

Job type