Administrator

The successful candidate will provide office support to the team and will play a key role to the smooth-running of the branch. Duties may include handling customer enquiries via telephone calls, Invoice payments and cashing of tills.

KEY RESPONSIBILITIES

• Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests.
• Deal with routine enquiries from customers, staff and visitors.
• Serving customers within the department.
• Responsibility for reconciling cash receipts e.g., reconcile till floats.
• Process purchase orders, sales orders, and invoices.
• Register, process and maintain departmental warranty claims systems.
• Full admin support to the workshop/service & hire department including Service Warranty, Hire admin & job costing.
• The provision of a comprehensive Parts & Admin service within the Workshops/Service & Hire department to achieve timely, accurate information and high-quality output.
• Liaise with customers regarding status of repair orders & provide notification to customers when items are ready to be paid for and picked up/delivered
• Liaise with the Department Manager and/or Supervisor in actioning given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.

REQUIRED SKILLS & EXPERIENCE

• Previous accounting experience is an advantage.
• Sound organizational and administrative skills, including managing time effectively.
• Provide excellent customer service.
• The ability to deal confidently with people with clear and effective communication skills both verbally and written.
• Good numeracy skills.
• IT literacy and experience of Microsoft packages with the confidence to learn new systems.
• Attention to detail.
• Proactive, enthusiastic & self-motivated.
• Ability to multitask and prioritise.
• Can work alone under own initiative and within a team.
• Responsible and reliable with a flexible attitude.
• Ability to respond positively to new challenges and change.