Branch Manager

Job Overview

We are currently seeking a Manager to join our team and manage the day-to-day operations within our Portree Branch. Duties will include introducing strategies to improve performance, productivity, and efficiencies, and to attract new customers as well as retaining existing. The ability to lead by example and motivate the team to deliver excellent customer service is essential.

Key Responsibilities

• Present and sell products and services to existing and potential new customers.

• Drive sales, control costs and achieve margin growth.

• Set objectives to deliver specific targets.

• Manage the handling of all monies received and credited in all areas of the branch.

• Establish and maintain customer relationships and handle any queries and complaints in an appropriate manner.

• Coordinate and oversee the receiving, selling and delivery of stock.

• Ensure regular Stock Takes and Cycle Counts are completed.

• Develop product knowledge within the team.

• Develop and implement special sales activities to reduce excessive stockholdings ensuring stock management is controlled.

• Ensure branch compliance in accordance with the company health and safety and quality assurance procedures.

• Engage with staff through team meetings to communicate new products, service opportunities, customer feedback and business updates.

• Lead and manage the activities of the team members including appraisals, attendance, performance management and training needs analysis.

• Participate in marketing events such as supplier open days and trade shows

• Ensure security of the Branch.

* On occasions there may be a requirement to attend meetings or training at the Inverness Head Office, therefore the willingness to travel and work from other locations will be necessary. There may be a requirement to carry out additional task relevant to the role. Will be required to take part in the Saturday rota.

Skills and Experience

• Previous experience in a management role is essential.

• Previous experience selling industrial equipment and products would be an advantage.

• Previous merchandising skills will be beneficial.

• Must have excellent customer service skills.

• Must be numerate and literate and possess good IT skills.

• Be organised, methodical and logical in the approach to all tasks.

• The ability to work on their own and make decisions relevant to the successful outcome and conclusion of the running of the branch.

• Able to respond positively to new challenges and change.

Benefits

• Pension Scheme

• Death in Service Benefit

• Employee discount

• Staff uniforms

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year