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Administrator – Warranty & Calibrations

Inverness

Job description

The candidate will provide administration support and will play a key role to the smooth-running of the department. Their duties may include handling telephone calls, receiving and directing visitors, word processing, creating spreadsheets and reports and filing.

KEY RESPONSIBILITIES

 • Full administrative support to the Servicing and Hire department, including sales administration.

• Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests.

• Deal with routine enquiries from customers, staff and visitors.

• Provide prompt excellent customer service. Connect with customers by being friendly, helpful and knowledgeable.

• Register, process, maintain and reconcile departmental warranty claim systems.

• Coordinate and arrange sub-contractors work to be carried out, keeping track of the progress and keeping relevant parties up to date.

• Assist with monitoring the service dates of MIS own equipment and arrange for the appropriate calibrations to be carried out.

• Assist with invoicing customers.

• Maintain and update all archive files, both manual and computerised, keeping accurate records of works undertaken including job tickets, certificates, service record cards and other required paperwork.

• Assist with booking in, creating purchase orders and completing workshop / hire jobs when required.

• Assist with monthly reporting for the branch.

• Dispose of confidential waste in accordance with Company procedure to ensure that data protection is upheld at all times.

*May be required to carry out additional tasks relevant to this role.

REQUIRED SKILLS & EXPERIENCE

• Previous administration experience is an advantage.

• Sound organizational and administrative skills, including managing time effectively.

• Provide excellent customer service.

• The ability to deal confidently with people with clear and effective communication skills both verbally and written.

• Good numeracy skills.

• IT literacy and experience of Microsoft packages with the confidence to learn new systems.

• Attention to detail.

• Proactive, enthusiastic & self-motivated.

• Ability to multitask and prioritise.

• Can work alone under own initiative and within a team.

• Responsible and reliable with a flexible attitude.

• Ability to respond positively to new challenges and change.

Job type
Permanent
Posted
2022-01-13T00:00:00