Counter Assistant - Trailers

The successful candidate will provide support to the Trailers and Fencing teams and will handle customer enquiries both in person in the store and also on the telephone; process sales; replenish stock and help with the general upkeep of the showroom and external areas.

Key Responsibilities

• Provide excellent customer service.
• Communicate effectively with customers.
• Provide a welcoming and friendly environment for customers.
• Resolve customer queries and complaints in a timely and appropriate manner.
• Provide support for other trade counters as required.
• Assist with showroom security.
• Display product ranges and equipment.
• Where applicable, arrange PDI (pre-delivery inspection) for equipment sold.
• Work on electronic point of sale system.
• Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and assist, when necessary, the ordering of goods direct from relevant suppliers.
• Replenish showroom shelves, create daily picklists and retain high shop-keeping standards.

Skills and Experience

• Experience working in a Showroom/Store environment and direct customer sales experience preferred.
• Good numeracy and literacy skills.
• The ability to negotiate with customers.
• Capable of working on their own and make successful decisions contributing to a sale.
• Flexible attitude and willingness to learn.

Benefits

• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Benefit
• Employee discount
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year