Branch Administrator

Job Overview

The successful candidate (full-time or part-time) will provide office support to the team and will play a key role to the smooth-running of the branch. Duties may include handling customer enquiries via telephone calls, invoice payments and cashing of tills. 

Key Responsibilities

• Answer the telephone, transfer calls and take messages to ensure a prompt response to queries and requests.
• Deal with routine enquiries from customers, staff and visitors.
• Serving customers within the department.
• Responsibility for reconciling cash receipts e.g., reconcile till floats.
• Process purchase orders, sales orders, and invoices.
• Full admin support to the workshop/service & hire department including Service Warranty, Hire admin & job costing.
• The provision of a comprehensive Parts & Admin service within the Workshops/Service & Hire department to achieve timely, accurate information and high-quality output.
• Liaise with customers regarding status of repair orders & provide notification to customers when items are ready for payment and collection.

Skills& Experience

• Previous accounting experience is an advantage.
• Organisational and administrative skills, including managing time effectively.
• Excellent customer service.
• The ability to deal confidently with people with clear and effective communication skills both verbally and written.
• Good numeracy skills.
• IT literacy and experience of Microsoft packages with the confidence to learn new systems.
• Attention to detail.
• Proactive, enthusiastic & self-motivated.
• Ability to multitask and prioritise.
• Can work alone under own initiative and within a team.
• Responsible and reliable with a flexible attitude.
• Ability to respond positively to new challenges and change.

Benefits

• Accredited Living Wage Employer
• Monday to Friday (Saturdays on Rota if specified)
• Pension Scheme
• Death in Service Scheme
• Employee discount
• Discretionary annual bonus, based on company performance
• Extra holidays after one year