Internal Sales Person

Overview

We are currently looking to fill an Internal Sales position for our Inverness Branch. The successful candidate will demonstrate excellent customer services and follow up with customers. You will develop leads and seek opportunities to present additional products to current customers.

Key Responsibilities

• Successful conclusion of all sales related activity arising from sales enquiry pick-up.

• Updating product training and skills to maximise the customer options

• Meeting performance targets when applied

• Carry out all functions relevant to the customer sales relationship

• Receive, and progress to conclusion, customer sales enquiries and orders received by telephone and e-mail

• Advising customers of Company products and services

• Assist, as directed, external sales staff in customer order process and progress

• Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

• Regularly review and update overdue customer orders

• Review OEIO’s weekly.

• Expedite supplier order delivery

• Communicate as necessary with customers and suppliers and resolve any issues they may have.

• Document, progress and advise those necessary, of customer returns.

• Provide support to other team members as and when required

• Provide support as required to sales support staff

Skills and Experience

• Good numeracy and literacy skills.

• Good keyboard skills.

• Basic knowledge of relevant systems, equipment and processes.

• The ability to negotiate with suppliers and customers.

• Ability to respond positively to new challenges and change.

• The ability to work on their own and make decisions relevant to the successful outcome and conclusion of all the sales processes.

• Previous sales experience is beneficial

Benefits

• Accredited Living Wage Employer

• Monday to Friday (Saturdays on Rota if specified)

• Employee discount

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holidays (after one year)