Service & Hire Counter Assistant - Portree

MacGregor Industrial Supplies - Service & Hire Department

Full Time- 37.5 Hours

Step into a role where you keep everything moving

At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected.

We are currently seeking a Service/ Hire & Counter Assistant to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

• Advise customers on availability of hire equipment requested

• Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner

• Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing

• Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly

• To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician

• Arrange the dispatch of hire plant

• Where applicable arrange pre-delivery inspection for equipment sold

• Assisting engineer with when required

*May be required to carry out additional tasks relevant to your role

Skills & Experience

• Previous accounting experience is an advantage.

• Provide excellent customer service.

• The ability to deal confidently with people with clear and effective communication skills both verbally and written.

• Good numeracy skills.

• IT literacy and experience of Microsoft packages with the confidence to learn new systems.

• Attention to detail.

• Proactive, enthusiastic & self-motivated.

• Ability to multitask and prioritise.

• Can work alone under own initiative and within a team.

• Responsible and reliable with a flexible attitude.

• Ability to respond positively to new challenges and change.

• Technical knowledge would be an advantage.

What you’ll get

 Valuable experience in a fast-paced service environment

• Supportive and friendly team

• Staff discount

• Uniform provided

• Social events

• Cycle to Work scheme

• Potential future opportunities within the business