Service & Hire Parts Assistant

📍 Inverness – Henderson Road

🕒 Full Time | 37.5 Hours

Drive the Detail. Power the Workshop. Own the Stock.

At MacGregor Industrial Supplies (MIS) Inverness, our Service & Hire operation only performs at its best when parts control is tight, accurate and proactive.

We’re looking for a Service & Hire Parts Assistant who brings energy, pace and ownership to a critical operational role. This isn’t just picking parts — it’s about enabling technicians, controlling costs, protecting stock integrity and keeping customer commitments on track.

If you thrive in a fast-moving workshop environment and take pride in precision and accountability, this role is for you.

The Role

You will support the Service & Hire Workshop by ensuring parts are available, controlled and accurately managed — reducing downtime and driving performance. Your work will directly impact:

• Technician productivity
• Customer turnaround times
• Stock accuracy
• Cost control
• Audit and compliance standards

Key Responsibilities

🔧 Workshop & Team Support

• Provide proactive parts provisioning support to Service & Hire technicians.
• Work closely with the Workshops Manager on parts control and cost management.
• Support other MIS colleagues with parts advice and provisioning.
• Liaise with Supervisors and Managers to support scheduling and costing.
• Assist with maintaining and improving the parts provisioning function.

📦 Inventory Control & Stock Discipline

• Manage parts inventory including purchasing, receipt, storage, issue and despatch.
• Maintain a centralised and accurate parts location system.
• Ensure stock put-away is accurate and compliant.
• Carry out rolling stock checks to maintain high stock accuracy.
• Identify and resolve pick fails and stock discrepancies.
• Ensure secure storage of designated stock holdings, including hazardous materials.
• Support stock and system audit programmes, including reporting and exception management.
• Ensure full compliance with departmental SOPs.

📞 Customer & Counter Support

• Provide professional support via phone and trade counter enquiries.
• Process sales orders accurately and efficiently.
• Represent MIS with confidence, professionalism and product knowledge.

What Success Looks Like

✔ High stock accuracy

✔ Reduced pick fails

✔ Technicians not waiting for parts

✔ Clean audit results

✔ Strong collaboration across Workshop and Operations

✔ Efficient, controlled parts processes

What We’re Looking For

• Experience in parts, stores or workshop environments (preferred)
• Strong attention to detail and organisational skills
• Confidence using stock systems and reporting tools
• A proactive, solutions-focused mindset
• Commercial awareness and cost-conscious approach
• Energy, ownership and pride in doing the job properly

Living Our MIS Values

Do the Right Thing – You ensure stock integrity and safe handling.

Be the Best – You strive for operational excellence every day.

Customer First – You help deliver faster repairs and reliable hire turnaround.

Community Spirit – You support colleagues across Service, Hire and Operations.

Future Focus – You build strong systems that support growth.

If you want to play a key role in keeping Inverness Service & Hire operating at pace — and be part of a team that values drive and accountability — apply now.