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Service and Hire Parts Assistant



Job description

We are recruiting for a Parts Assistant who will ensure the efficient operation of parts delivery services to meet departmental and customer requirements. The successful candidate will have excellent customer service skills and will be a keen team player with the ability to support colleagues in a variety of tasks.

Key Responsibilities

  • Support other staff within the organisation as necessary on a day-to-day basis e.g. providing parts provisioning advice and support, administration support and customer service within Hire, Service and Sales.
  • Ensure the security of designated stock holdings within the stores including hazardous materials.
  • Maintain a centralised parts location system and, together with the Manager, identify and resolve stock control and/or pick fail problems.
  • Provide parts provisioning support to the Workshops team members.
  • Provide customer support, as necessary, via phone and/or counter enquiries including sales order processing.
  • Advising the Workshops Manager on parts control matters.
  • Ensure the accuracy of stock put away.
  • Carry out rolling stock check to assure stock levels are accurate.
  • Advise other MIS Ltd staff on the parts receipt, put away and control processes.
  • Provide support on the stock and system audit programme including performance reports and exception reporting.
  • Liaise with managers and/ or Supervisors in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
  • Parts Inventory Control including purchasing, receipt, storage, issue and despatch.
  • Ensure compliance with departmental standard operating procedures ( SOP’s).

Skills and Experience

  • Experience in a similar role will be an advantage but full training will be given.
  • Must have excellent customer service skills.
  • Must be numerate and literate with good IT skills.
  • Ability to multitask and work within a fast-paced environment.
  • Must be able to work as part of a team and demonstrate willingness to help and support colleagues when required.


  • Accredited Living Wage Employer
  • Pension Scheme
  • Death in Service Scheme
  • Employee discount
  • Cycle to work scheme
  • Discretionary annual bonus, based on company performance
  • Extra holiday after one year

Job type