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Hygiene & Catering Team Leader

Inverness

Job description

KEY RESPONSIBILITIES**

Oversee the day to day running of the Hygiene & Catering Division including Pick tickets, credits, returns processes, customer & colleague enquires, warranties and manifests.

Delegate task and set deadlines, monitoring the completion of these tasks.

Identify training needs of the team, providing any necessary support.

Monitor Team performance, set clear goals and delegate tasks as necessary.

Successful conclusion of all sales related activity arising from sales enquiry pick-up.

Receive, and progress to conclusion, customer sales enquiries, quotations and orders received.

Advising customers of Company products and services.

Price customer orders and advise the customer of goods availability including non stock items.

Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

Reconciliation of order versus invoice differences.

Regularly review and update overdue customer orders.

Expedite supplier order delivery.

Communicate as necessary with customers and suppliers, resolving any issues they may have.

Document, progress and advise those necessary, of customer returns.

May be required to carry out additional tasks which are appropriate to the post._

REQUIRED SKILLS & EXPERIENCE**

Previous experience in a team leader role or similar is beneficial.

Previous sales experience is beneficial but not required.

Good knowledge of the Microsoft Suite, proficiency in Excel is desired.

Attention to detail.

High organisation and time- management skills.

Excellent Customer Service: communicate effectively with customers – connect with the customer by being friendly, helpful, and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner.

The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.

Ability to respond positively to new challenges and change.

Job type
Permanent
Posted
2022-11-07T00:00:00