Receptionist/Administrator

Job Overview

We are looking for a Receptionist to manage a busy switchboard and take on general office administration duties. The successful applicant will be used to handling a variety of tasks and dealing with customers, staff and suppliers.

Key Responsibilities

• To provide full reception duties - answering the telephone, transferring calls and taking messages to ensure a prompt response to queries and requests for information from customers, suppliers or other MIS Ltd staff.

• Deal with routine enquiries from customers, staff and visitors and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.

• Provide a welcoming and friendly introduction to the company.

• Ensure that visitors sign in and out of the building.

• Monitor meeting room use and make bookings as necessary. Ensure all meeting rooms are kept clean and tidy.

• Ordering office supplies for all branches.

• Undertake a variety of administration tasks in support of departments which may include scanning, data processing, invoice processing, publishing weekly rota etc.

• Travel booking for colleagues which may include booking flights, ferries and accommodation and providing each person with the relevant booking confirmation.

• Assist with the processing of some school wear orders and liaising with customers regarding status of their order.

• Undertake other tasks in support of the business as may be required from time to time.

Skills and Experience

• Excellent customer service skills, providing a warm and friendly manner.

• Demonstrable experience in a similar role will be an advantage.

• Knowledge of Word and Excel and able to accurately input data to in-house computer system.

• Good numeracy and literacy skills.

• Ability to work alone or contribute to a team and able to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.

• Have a flexible approach to tasks and able to prioritise according to the needs of the business.

• Ability to respond positively to new challenges and change.

Benefits

• Accredited Real Living Wage Employer

• Pension scheme

• Death in Service Benefit

• Employee discount

• Cycle to Work Scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year