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Credit Controller - Temporary


Job description

We are currently seeking a Credit Controller for a Temporary 6 Month Contract within our Credit Control Department. The successful candidate will be responsible for the collections of debts, reviewing and managing credit limits and opening new accounts when necessary.


  • Maintain and collect portfolio of debts assigned.
  • Keep debtors’ average days to pay below 59 days.
  • Keeping debts over one month overdue to a minimum.
  • Taking a proactive role in managing and collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.
  • Reviewing credit-held orders for release or action to bring to terms.
  • Following up promised payments and/or negotiating payment plans.
  • Identifying changes in payment patterns and propose action to avert indebtedness. Put accounts “on stop” as required.
  • Opening new accounts. Checking and updating credit worthiness of both new and existing customers using Credit Safe.
  • Setting and monitoring credit limits.
  • Reporting new customer queries to customer service team for logging and investigation, marking the relevant invoices in dispute, and following up existing queries.
  • Responding promptly to both client and internal telephone and email enquiries.
  • Liaising with external sales representatives monthly to discuss debts over one month overdue and to identify customers with poor trading conditions.
  • Liaison with Legal and Credit Reference Agents.
  • Maintain an accurate record of all communications with the customer, for reference of other credit controllers and for use in any legal proceedings.
  • Instructing sales reps/managers to collect goods when businesses start insolvency process.
  • Reporting to Finance Director, including proposing write-off of irrecoverable receivables.

*May be required to carry out other duties which are appropriate to the post


  • Strong background in Credit Control.
  • Ability to maintain strong relationships with customers and colleagues.
  • Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.
  • Accurate, efficient and organised with the ability to prioritise tasks as needed.
  • Work under pressure and within key financial deadlines.
  • Versatile and flexible approach is required and the ability to work within a team.
  • Customer orientated view of this role, with good customer service skills, both internal and externally, is essential.
  • Proficient in Microsoft Excel and Word.
  • Understands the importance of data accuracy and confidentiality.
  • The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
  • Demonstrates a desire to learn and develop new skills.
  • Ability to respond positively to new challenges and change.

Job type