Job Overview

To support the Parts Department in delivering an excellent service to both internal and external customers, by assisting in the supply, ordering, and management of vehicle parts. The Apprentice Parts Advisor will learn how to manage stock, interact with customers and suppliers, and ensure the efficient operation of the parts function. You will be working with construction products including Bobcat, Bomag along with Garden Machinery including Honda, Husqvarna and John Deere.

Key Responsibilities

Customer Service

• Attend to the needs of both internal (workshop, colleagues) and external customers in a professional, timely, and friendly manner.
• Communicate clearly and confidently with customers and team members, ensuring their needs are fully understood and met.

Parts Ordering & Supply

• Assist in identifying, sourcing, and ordering parts to meet customer requirements.
• Process parts orders accurately using internal systems and supplier portals.
• Monitor and manage parts stock levels to ensure availability and reduce waste.

Team Engagement

• Work collaboratively with colleagues in the workshop, service, and sales departments to support smooth aftersales operations.
• Contribute to daily team briefings and planning activities.

Supplier & Stakeholder Interaction

• Liaise with external suppliers to obtain pricing, availability, and order updates.
• Maintain strong working relationships with third-party providers and delivery drivers.

Learning & Development

• Actively engage in training and learning opportunities as part of the apprenticeship programme.
• Develop a thorough understanding of parts systems, catalogues, and manufacturer specifications.
• Participate in regular reviews and assessments with your training provider and line manager.

Administration

• Assist in the maintenance of accurate records including parts orders, returns, warranties, and stocktakes.
• Support the department with general administrative tasks as required.