Service & Hire Counter/Technical Sales Person

Job Overview

We are currently seeking a customer facing Service & Hire Administrator with a technical background able to assist with the day-to-day running of our busy workshop & showroom. The role will involve dealing with customer technical enquiries, processing parts and workshop sales, pre delivery inspections and testing of new machinery.

Key Responsibilities

• • Advise customers on availability of hire equipment requested.

• Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.

• Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.

• Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly.

• To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.

• Arrange the dispatch of hire plant.

• Service and repair 2 stroke and 4 stroke machinery.

• Where applicable carry out pre-delivery inspection of equipment sold.

• Able to demonstrate and sell a range of Forest and Ground care equipment.

• Display product ranges and equipment, replenish showroom products.

• Ensure customers are charged correctly, maintain product pricing.

• Maintain cleanliness and presentation levels in the showroom, workshop and surrounding area.

• Able to demonstrate and sell a range of equipment such as ATV’s, pressure washers, compressors, welders, small generators, etc.

Skills and Experience

• A good technical background would be an advantage.

• Provide excellent customer service.

• The ability to deal confidently with people with clear and effective communication skills both verbally and written.

• Good numeracy skills.

• IT literacy and experience of Microsoft packages with the confidence to learn new systems.

• Attention to detail.

• Proactive, enthusiastic & self-motivated.

• Ability to multitask and prioritise.

• Can work alone under own initiative and within a team.

• Responsible and reliable with a flexible attitude.

• Ability to respond positively to new challenges and change.

Benefits

• Employee discount

• Staff uniforms

• Pension Scheme

• Death in Service Benefit

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year