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Forest & Groundcare/Service Parts Assistant



Job description

The successful candidate will work to ensure the efficient operation of the parts department within our F&G/Servicing & Hire Division and help deliver exceptional customer service.

Key Responsibilities

• Provide customer support via telephone, e-mail and counter enquiries including sales order processing.

• Pro-actively sell parts to customers and build good relationships with customers.

• Provide parts support to the Workshops, Hire department and branches.

• Ensure prompt and accurate ordering of non-stock parts for customer orders, workshop jobs and hire equipment.

• Parts Inventory Control including purchasing, receipt, storage, issue and despatch.

• Identify and resolve stock control issues.

• Advising the Parts Team Leader on parts/stock control matters.

• Ensure the accuracy of stock put away.

• Stock replenishment.

• Ensure the security of the parts store and maintain a tidy and safe working environment.

• Support other staff within the organisation as necessary on a day-to-day basis.

• Carry out rolling stock check to assure stock levels are accurate.

• Liaise with Managers and Supervisors to achieve departmental objectives.

• Ensure compliance with departmental standard operating procedures (SOPs)

Skills and Experience

• Experience in customer service.

• Problem solving.

• IT literacy and basic familiarity with computer packages, e.g. Microsoft Office

• Ability to work in a team and as an individual.

• Ability to multitask and work within a fast-paced environment.

• Previous experience in a parts department, trade counter etc. (desirable but not essential)


• Accredited Living Wage Employer

• Pension Scheme

• Death in Service Benefit

• Employee discount

• Staff uniforms

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday based on length of service

Job type