Forest & Groundcare/Service Parts Assistant
Inverness
£24,960
Job description
The successful candidate will work to ensure the efficient operation of the parts department within our F&G/Servicing & Hire Division and help deliver exceptional customer service.
Key Responsibilities
• Provide customer support via telephone, e-mail and counter enquiries including sales order processing.
• Pro-actively sell parts to customers and build good relationships with customers.
• Provide parts support to the Workshops, Hire department and branches.
• Ensure prompt and accurate ordering of non-stock parts for customer orders, workshop jobs and hire equipment.
• Parts Inventory Control including purchasing, receipt, storage, issue and despatch.
• Identify and resolve stock control issues.
• Advising the Parts Team Leader on parts/stock control matters.
• Ensure the accuracy of stock put away.
• Stock replenishment.
• Ensure the security of the parts store and maintain a tidy and safe working environment.
• Support other staff within the organisation as necessary on a day-to-day basis.
• Carry out rolling stock check to assure stock levels are accurate.
• Liaise with Managers and Supervisors to achieve departmental objectives.
• Ensure compliance with departmental standard operating procedures (SOPs)
Skills and Experience
• Experience in customer service.
• Problem solving.
• IT literacy and basic familiarity with computer packages, e.g. Microsoft Office
• Ability to work in a team and as an individual.
• Ability to multitask and work within a fast-paced environment.
• Previous experience in a parts department, trade counter etc. (desirable but not essential)
Benefits
• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Benefit
• Employee discount
• Staff uniforms
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday based on length of service
- Job type
- Permanent
- Posted
- 2024-03-22T00:00:00