Internal Sales Hygiene & Catering

Job Role

• Successful conclusion of all sales related activity arising from sales enquiry pick-up.

• Ensuring, along with other Tele-sales staff, that there is departmental service coverage during business hours.

• Updating product training and skills to maximise the customer options.

• Excellent customer service.

• Ability to work within and contribute to a team –

Internally: Daily contact by e-mail, telephone or in person, with other team members and Company sales support staff.

Externally: Daily contact with both customers, suppliers and external sales staff.

• Carry out all functions relevant to the customer sales relationship.

• Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail.

• Advise customers of Company products and services.

• Assist, as directed, external sales staff in customer order process and progress.

• Price customer orders and advise the customer of goods availability.

• Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.

• Reconciliation of order versus invoice differences.

• Regularly review and update overdue customer orders.

• Expedite supplier order delivery.

• Communicate as necessary with customers and suppliers, and resolve any issues they may have.

• Document, progress and advise those necessary, of customer returns.

• Provide support to other team members as and when required.

• Provide support as required to sales support staff.

Skills and Experience

• Excellent customer service skills.

• Good knowledge of industrial products and equipment.

• Good numeracy and literacy skills.

• Good keyboard skills.

• Basic knowledge of relevant systems, equipment and processes.

• The ability to negotiate with suppliers and customers.

• Ability to respond positively to new challenges and change.

• The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of all the sales processes.

Benefits

• Employee discount

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Company Pension Scheme

• Extra holidays (after one year)