Credit Control Assistant

Job Overview

We are seeking to recruit a Credit Control Assistant to join out busy team. The successful applicant will ideally be able to demonstrate experience in a finance, administration or customer service role and will be well organised, methodical and able to meet deadlines.

This is a part time role.

Providing Clerical Support to the Credit Control Team:

• Responding promptly and accurately to customer queries by email and telephone.

• Sending account confirmation and overdue account letters by email and post.

• Taking card payments over the telephone.

• Scanning incoming correspondence.

• Reviewing and Maintaining the accuracy of the customer database.

Debt Collection:

• Collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.

• Reviewing credit-held orders for release or action to bring to terms.

Credit Assessment:

• Opening new accounts on our customer database. Verifying the details on credit application forms and checking and updating credit worthiness of both new and existing customers using Credit Safe.

Communication:

• Maintain an accurate record of all communications with the customer, for reference of the credit controllers and for use in any legal proceedings.

Key Responsibilities

Skills & Experience

• Ability to maintain strong relationships with customers and colleagues.

• Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.

• Accurate, efficient and organised with the ability to prioritise tasks as needed.

• Be able to work under pressure and within key financial deadlines.

• A versatile and flexible approach is required and the ability to work within a team.

• A customer orientated view of this role, with good customer service skills, both internal and externally, is essential.

• Proficient in Microsoft Excel and Word.

• Understands the importance of data accuracy and confidentiality.

• The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion

of the processes.

• Demonstrates a desire to learn and develop new skills.

• Ability to respond positively to new challenges and change

Benefits

• Accredited Living Wage Employer

• Pension scheme

• Death In Service Scheme

• Extra holidays (after one year)

• Employee discount

• Discretionary annual bonus, based on company performance