Showroom Counter Assistant - Stornoway

Job Overview

We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

• Provide excellent customer service
• Communicate effectively with customers, internally & externally
• Provide a welcoming and friendly environment for customers
• Resolve customer queries and complaints in a timely and appropriate manner
• Carry out counter sales and complete customer orders
• Provide support for other trade counters as required
• Assist with showroom security
• Display product ranges and equipment
• Where applicable, arrange PDIs (pre-delivery inspection) for equipment sold
• Work on electronic point of sale system
• Replenish showroom shelves, create daily pick-lists and retain high shop-keeping standards
• Ensure customers are charged correctly through maintaining accurate shelf edge labels
• Maintain cleanliness and presentation levels in the showroom
• Careful product handing, storing and security of stock
• Ensure all delivery notes are checked against deliveries and discrepancies reported
• *May be required to carry out additional tasks which are appropriate to the post

Skills & Experience

• Must have experience of dealing directly with customers and being able to advise on a range of products.
• Good numeracy and literacy skills.
• Anticipate and appreciate customer needs, build relationships to help negotiate future sales and promote customer account uptake.
• Capable of working on your own and make successful decisions contributing to a sale.

Benefits

• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Scheme
• Employee discount
• Staff uniforms
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year