Trainee IT Support

Job Overview

We are looking for a motivated and enthusiastic Trainee IT Technical Support person to join our team in Inverness. This entry-level role is ideal for school leavers or individuals looking for their first job in IT. No prior experience is required—just a keen interest in technology, problem-solving, and learning new skills.As part of our IT team, you will play a crucial role in maintaining IT systems, supporting users, and assisting with digital transformation projects. You will receive full training and hands-on experience to build a strong foundation in IT technical support.

Key Responsibilities

Technical Support & Troubleshooting

•  Assist with the installation, configuration, and maintenance of computer hardware, software, and networks.
•  Provide first-line technical support to staff, troubleshooting IT issues related to systems, printers, scanners, and other peripherals.
•  Deploy and maintain Office 365 applications and assist with user setup and access control.
•  Investigate, diagnose, and resolve software and hardware faults.
•  Replace or repair faulty equipment as required.

Infrastructure & System Maintenance

•  Support scheduled maintenance and system upgrades to ensure smooth IT operations.
•  Assist with CCTV system installations and maintenance.
•  Participate in infrastructure projects, including network setup and server maintenance.
•  Monitor and manage IT system performance, escalating issues as necessary.

User Support & Training

•  Communicate effectively with employees to understand and resolve IT-related queries.
•  Provide basic training to staff on IT systems, software, and cybersecurity best practices.
•  Assist with the documentation of IT processes and procedures for internal use.

Other Duties

•  Travel occasionally to different company sites to provide IT support (overnight stays may be required).
•  Maintain a professional and proactive approach to IT support, ensuring minimal disruption to business operations.
•  Stay up to date with emerging IT trends and developments relevant to the role.

Skills & Experience

Essential Requirements

•  Passion for IT and willingness to learn new technologies.
•  Strong problem-solving skills and attention to detail.
•  Good organisational and teamwork abilities.
•  Effective communication skills with the ability to explain technical concepts to non-technical users.
•  Basic understanding of Microsoft Office 365 and computer systems.
•  Minimum education: 2 Highers at Grade C or above.
•  Positive attitude towards new challenges and change.

Desirable Skills (Not Essential but Beneficial)

•  Basic knowledge of business IT systems or networking.
•  Experience with troubleshooting IT issues (even informally at home or school).
•  Familiarity with cybersecurity principles and safe IT practices.
•  Full UK driving licence (or willingness to obtain one in the near future).

Benefits

• Accredited Living Wage Employer
• Pension Scheme
• Death in Service Scheme
• Employee discount
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holiday after one year