Internal Sales - Ironmongery & Locksmiths

We are recruiting for an Internal Sales position within our Ironmongery & Locksmiths Department based in Inverness. The successful candidate will undertake a certified training program to gain the required skills and knowledge to progress their career accumulating in a Diploma after four years.

KEY RESPONSIBILITIES 

• Selling company goods and services to existing, new and potential customers and keeping administration up to date.

• Dealing with customer sales enquiries and orders received by telephone and e-mail.

• Ensuring that there is departmental service coverage during business hours.

• Assisting the departments external sales team where possible and required.

• Producing technical specifications for the department.

• Updating product training and skills to maximise the customer options.

• All customer orders are priced (whenever possible) and finalised on the day of system entry.

• Stock orders are scheduled for delivery on the first available delivery run following order authorisation.

• Advise customers of company products and services.

• Liaise with purchasing to ensure supplier order delivery is in line with customer requirements.

• Document, progress and advise those necessary, of customer returns.

• Communicate as necessary with customers and suppliers and resolve any issues they may have.

*May be required to carry out additional task relevant to your role

REQUIRED SKILLS & EXPERIENCE 

• Knowledgeable in working with Ironmongery & Security preferable.

• Good numeracy and literacy skills, generally at SVQ 3 level or above.

• Ability to work within and contribute to a team.

• Respect other members of staff.

• Ability to negotiate with customers.

• Ability to learn new tasks and willingness to learn from experienced colleagues.

• Ability to take instruction and work under supervision.

• Experience with computers and have good analytical and problem-solving skills.

• Good communication and interpersonal skills.

• Technically minded with a good eye for detail.