Internal Sales - Ironmongery & Locksmiths
Inverness
Job description
We are recruiting for an Internal Sales position within our Ironmongery & Locksmiths Department based in Inverness. The successful candidate will undertake a certified training program to gain the required skills and knowledge to progress their career accumulating in a Diploma after four years.
KEY RESPONSIBILITIES
• Selling company goods and services to existing, new and potential customers and keeping administration up to date.
• Dealing with customer sales enquiries and orders received by telephone and e-mail.
• Ensuring that there is departmental service coverage during business hours.
• Assisting the departments external sales team where possible and required.
• Producing technical specifications for the department.
• Updating product training and skills to maximise the customer options.
• All customer orders are priced (whenever possible) and finalised on the day of system entry.
• Stock orders are scheduled for delivery on the first available delivery run following order authorisation.
• Advise customers of company products and services.
• Liaise with purchasing to ensure supplier order delivery is in line with customer requirements.
• Document, progress and advise those necessary, of customer returns.
• Communicate as necessary with customers and suppliers and resolve any issues they may have.
*May be required to carry out additional task relevant to your role
REQUIRED SKILLS & EXPERIENCE
• Knowledgeable in working with Ironmongery & Security preferable.
• Good numeracy and literacy skills, generally at SVQ 3 level or above.
• Ability to work within and contribute to a team.
• Respect other members of staff.
• Ability to negotiate with customers.
• Ability to learn new tasks and willingness to learn from experienced colleagues.
• Ability to take instruction and work under supervision.
• Experience with computers and have good analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Technically minded with a good eye for detail.
- Job type
- Permanent
- Posted
- 2022-06-27T00:00:00