Internal Sales (Aberdeen)

 Full-time (37.5 hours)

Hareness Road, Aberdeen

We’re offering an internal opportunity to join our Aberdeen branch as an Internal Sales colleague — a key role at the centre of our customer relationships and branch performance.

If you enjoy customer interaction, problem-solving, and seeing an order through from enquiry to completion, this role gives you real ownership, variety, and impact.

Why this role matters

Our Internal Sales team plays a crucial role in delivering a great customer experience. You’ll be trusted to manage customer enquiries end-to-end — from first contact through to order completion, while supporting both customers and external sales colleagues.

This isn’t just about processing orders. It’s about building relationships, spotting opportunities, and making sure things get done properly.

What you’ll be doing

Handling customer enquiries, quotes, and orders from start to finish

Managing “cradle to grave” order progression where required

Advising customers on products, availability, and pricing

Following up with customers and developing sales opportunities

Supporting external sales colleagues with order processing and progress

Liaising with suppliers to order, expedite, and resolve issues

Managing order discrepancies, returns, and overdue orders

Working closely with branch and warehouse colleagues

Supporting warehouse and trade counter activity when required

Who this role could suit

This opportunity could be a great fit if you:

Enjoy working with customers and taking ownership of tasks

Are organised, detail-focused, and confident juggling priorities

Communicate well and enjoy working as part of a team

Are comfortable making decisions and working with minimal supervision

Respond positively to change and new challenges

Previous sales experience is beneficial, but not essential — attitude, customer focus, and willingness to learn are what matter most.

What’s in it for you

Full-time, permanent role (37.5 hours) in the Aberdeen branch

Monday to Friday working (Saturdays on rota if required)

Opportunity to build strong sales and product knowledge

Supportive team environment with scope to develop

Employee benefits including:

Accredited Living Wage Employer

Employee discount

Staff uniform and social events

Cycle to Work scheme

Discretionary annual bonus (based on company performance)

Company sick pay (after two years)

Additional holidays (after one year)