Showroom Counter Assistant

Job Overview

We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishing and general upkeep of the showroom floor.

Key Responsibilities

• Provide excellent customer service.

• Communicate effectively with customers.

• Provide a welcoming and friendly environment for customers.

• Resolve customer queries and complaints in a timely and appropriate manner.

• Carry out counter sales and customer orders.

• Provide support for other trade counters as required.

• Assist with showroom security.

• Display product ranges and equipment.

• Where applicable, arrange PDI (pre-delivery inspection) for equipment sold.

• Work on electronic point of sale system.

• Replenish showroom shelves, create daily pick-lists and retain high shop-keeping standards.

• Ensure customers are charged correctly through accurate shelf edge labels.

• Ensure cleanliness and presentation levels in the showroom.

• Careful product handing, storing and security of stock.

• Ensure all delivery notes are checked against deliveries and discrepancies reported.

Skills and Experience

• Must be able to demonstrate direct customer sales experience.

• Able to demonstrate flexibility in order to successfully meet the requirements of the Showroom and stock replenishment.

• Good numeracy and literacy skills.

• Anticipate and appreciate customer needs, build relationships to help negotiate future sales and promote account uptake.

• Capable of working on your own and make successful decisions contributing to a sale.

• Have a high attention to detail, excellent time management and organisational skills.

Benefits

• Accredited Living Wage Employer

• Monday to Friday (Saturdays on Rota if specified)

• Employee discount

• Pension Scheme

• Death in Service Benefit

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year