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Hire Controller - Service/Hire and Stock Controller


Job description

We are currently seeking an Administrator for our Service & Hire department this role also includes Stock control. The role will involve dealing with customer and technicians parts enquiries, processing hire of equipment, stock control and the general upkeep of the showroom.

Key Responsibilities

  • Advise customers on availability of hire equipment requested
  • Deal with hire/repair enquiries via phone/ email in a polite, appropriate manner
  • Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing
  • Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly
  • Carry out the administration of the Service and Hire department including ordering Parts and liaising with the service technician
  • Arrange the dispatch of hire plant
  • Ensure products are displayed safely, neatly, priced, and in the appropriate location.
  • Stock rotation.
  • Daily replenishment of showroom stock.
  • Action daily price changes and location checks.
  • Action daily counts for stock control.

Where applicable arrange pre-delivery inspection for equipment sold

*May be required to carry out additional tasks relevant to your role

Skills and Experience

  • Previous accounting experience is an advantage
  • Provide excellent customer service
  • The ability to deal confidently with people with clear and effective communication skills both verbally and written
  • Good numeracy skills
  • IT literacy and experience of Microsoft packages with the confidence to learn new systems
  • Attention to detail
  • Proactive, enthusiastic & self-motivated
  • Ability to multitask and prioritise
  • Can work alone under own initiative and within a team
  • Responsible and reliable with a flexible attitude
  • Ability to respond positively to new challenges and change


  • Pension scheme
  • Employee discount
  • Death in service benefit
  • Discretionary annual bonus, based on company performance
  • Extra holidays (after one year)

Job type