Counter Assistant

Job Overview

We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishment and the general upkeep of the showroom.

Key Responsibilities

• Provide excellent customer service

• Communicate effectively with customers, internally & externally

• Provide a welcoming and friendly environment for customers

• Resolve customer queries and complaints in a timely and appropriate manner

• Carry out counter sales and complete customer orders

• Provide support for other trade counters as required

• Assist with showroom security

• Display product ranges and equipment

• Where applicable, arrange PDIs (pre-delivery inspection) for equipment sold

• Work on electronic point of sale system

• Replenish showroom shelves, create daily pick-lists and retain high shop-keeping standards

• Ensure customers are charged correctly through maintaining accurate shelf edge labels

• Maintain cleanliness and presentation levels in the showroom

• Careful product handing, storing and security of stock

• Ensure all delivery notes are checked against deliveries and discrepancies reported

Skills and Experience

• Must have experience of dealing directly with customers and being able to advise on a range of products.

• Good numeracy and literacy skills.

• Anticipate and appreciate customer needs, build relationships to help negotiate future sales and promote customer account uptake.

• Capable of working on your own and make successful decisions contributing to a sale.

Benefits

• Accredited Living Wage Employer

• Pension Scheme

• Death in Service Scheme

• Employee discount

• Staff uniforms

• Cycle to work scheme

• Discretionary annual bonus, based on company performance

• Extra holiday after one year