Service  Administrator – Inverness

MacGregor Industrial Supplies | Service Department

Full Time | Fixed Term – Maternity Cover

Step into a role where you keep everything moving.

At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected.

We’re looking for someone with energy, organisation and pride in doing things properly to join our busy Service team on a maternity cover contract.

This is a brilliant opportunity to join a supportive team, gain experience in a fast-paced environment, and make a real impact from day one.

Why this role matters

Our customers depend on us to keep their businesses running.

That means clear communication, accurate information and teamwork.

This role lives our values every day:

• Customer First – making things easy and reassuring
• Do the Right Thing – accuracy and ownership
• Be the Best – pride in well-organised work
• We Support Each Other – helping technicians and colleagues succeed
• Future Focused – improving how we work

You’ll be the person everyone relies on to know what’s happening.

What you’ll be doing

You won’t just “do admin” — you’ll coordinate the service journey.

• Booking and managing workshop jobs from start to completion
• Updating customers and handling enquiries
• Supporting technicians with scheduling and workflow
• Processing warranty claims and documentation
• Managing service records, invoices and purchase orders
• Handling calls and emails professionally
• Coordinating third-party repairs
• Keeping data accurate and organised
• Supporting reporting and improving processes

We’re looking for someone who…

• Thrives in a busy environment
• Is organised and detail-focused
• Communicates confidently with customers and colleagues
• Takes ownership and shows initiative
• Works well as part of a team
• Brings positivity and enthusiasm to work

Customer service or admin experience is helpful — attitude matters most.

What you’ll get

• Valuable experience in a fast-paced service environment
• Supportive and friendly team
• Staff discount
• Uniform provided
• Social events
• Cycle to Work scheme
• Potential future opportunities within the business